These Home Service Terms apply when you (“you”) book home or personal tech help from Tecknicos, LLC (“Tecknicos,” “we”) — an on-site visit, remote help, or the Home Tech Care plan. Booking a service means you accept these Terms.
1. Booking and service area
On-site visits are available in the Tampa Bay, Orlando, and Palm Beach County areas and are by appointment only, during business hours (Monday–Friday, 9am–5pm Eastern), subject to technician availability; remote help is available anywhere we can connect, 8am–8pm ET daily on Basic and Plus and 24/7 on Premium. When you book a visit, we confirm the jobs, the price, and an arrival window. An adult aged 18 or older must be present for the whole visit, and you must own the devices and property we work on or have the owner’s permission.
2. Prices
- Flat-rate jobs are charged at the price published on our Home & Personal Tech page when you book. Prices are for labor only.
- Each on-site visit has a $99 minimum, which the jobs on that visit count toward.
- Work that isn’t on the menu is billed at $89 per hour, and only after you approve it.
- Devices, mounts, cables, parts, and software are yours to supply. If you ask us to supply them, we charge their cost, and you’ll approve it first.
- Home Tech Care members receive 15% off on-site jobs.
3. Payment
Payment is due when the work is done. You’ll receive an invoice with a link to pay by card or bank transfer. A Remote One-Time Fix ($79) covers one issue on one device.
Home Tech Care is a membership priced per enrolled device, in three tiers:
| Basic | Plus | Premium 24/7 | |
|---|---|---|---|
| How to reach us | Portal ticket, 8am–8pm daily | Portal, email, chat, 8am–8pm daily | 24/7 portal, email, chat; phone 8am–8pm daily |
| First response target | Within 12 hours | Within 4 hours | Within 1 hour, 24/7 |
| On-site discount | 10% | 15% | 20%, priority scheduling |
Response times are targets for our first reply, not for fixing the problem. Remote fixes are unlimited for enrolled devices, subject to fair use: if one household’s use is far beyond typical, we’ll talk with you about a better fit rather than cut you off. Help for a device that isn’t enrolled is a one-time fix or an on-site job. Membership is billed in advance, monthly or annually, and renews automatically until you cancel; you can cancel anytime, effective at the end of the paid period.
4. Rescheduling and cancellation
You can reschedule or cancel free of charge up to 24 hours before your arrival window. Cancellations with less notice, or if no one is home to let us in, may be charged a $49 trip fee. If we need to reschedule, we’ll tell you as early as we can and there’s no charge to you.
5. Your data — back it up
Before any work on a computer, phone, or other device, back up anything you can’t afford to lose. We take care with your data and back up what we reasonably can before risky work, but device repair, malware removal, operating system changes, and data recovery can lose data, and we aren’t responsible for data loss unless we caused it through negligence. We access only the files and accounts the job needs, and we keep anything we see confidential.
6. Specific services
- Android customization (rooting, bootloader unlocking, custom ROMs, debloating): we only modify devices you own, and we’ll ask for proof of ownership. We don’t remove carrier locks or bypass activation or account locks (FRP). These changes can void your warranty, stop some apps (such as banking or payment apps) from working, and erase the device. You accept those risks when you book.
- Data recovery: covers drives and devices that still power on. Physically damaged media is referred to a clean-room lab. Recovery isn’t guaranteed; if we recover nothing, you pay only the diagnostic.
- TV mounting: on drywall over wood or metal studs, with your bracket. Masonry, brick, and fireplace mounts are quoted on site. We don’t move power outlets or run wiring inside walls.
- Smart home: we set up plug-in and battery-powered devices. We don’t install hardwired thermostats, hardwired doorbells, security camera or alarm systems, or do electrical work.
- Remote help: you’ll approve each remote session, and you can end it at any time.
7. Our guarantee
We stand behind our work for 30 days. If something we did doesn’t work as it should because of our workmanship, tell us within 30 days and we’ll fix it at no charge. This doesn’t cover new problems, hardware failures, or changes made by someone else afterwards. Manufacturer warranties on your products are between you and the manufacturer.
8. Liability
We’re licensed and insured. We’ll take good care of your home and belongings, and if we damage your property through our negligence, we’ll repair it or pay the reasonable cost to repair or replace it. Otherwise, to the extent the law allows, we aren’t liable for indirect or consequential losses, and our total liability for a visit is limited to the greater of the amount you paid for that visit or $500. Nothing in these Terms limits liability that can’t be limited by law.
9. Who does the work
Visits may be carried out by Tecknicos staff or by vetted independent technicians working under Tecknicos’s direction. Either way, Tecknicos is responsible for the work.
10. General
These Terms are governed by Florida law. Our Privacy Policy explains how we handle your information. Questions or concerns: legal@tecknicos.com, or reply to any booking email.